I had a customer base of eighty-three active UK IPTV subscription lines. Renewal month arrived. Forty-one of them didn’t renew. No complaints beforehand, no warning signs on the dashboard, no…
There’s a specific kind of dread that arrives when your phone lights up with six WhatsApp notifications simultaneously on a Saturday afternoon. You already know what it is before you…
It was a Friday evening. No fixture, no scheduled event — just a routine end-of-week period when customers settle in for a night of premium content. My phone started buzzing…
It was January. A new supplier had appeared in three different reseller forums simultaneously — always a flag I now recognise, but didn’t then. Their pricing was aggressive. Their panel…
I saw it as a straightforward revenue opportunity. My customer base was asking about 4K. My panel provider had added a 4K tier. I migrated thirty of my highest-value customers…
I had just acquired twenty-two new customers in a single week — my best acquisition run to date. Every one of them was on a Fire Stick. I sent them…
It wasn’t a dramatic raid. No blue lights, no uniformed officers at the door. It was an email from a solicitor representing a rights enforcement body, addressed to a reseller…
I remember the exact moment I realised my supplier was finished. It was a Friday evening — not even a major fixture — and my panel went dark. No streams.…
I’ve had this conversation more times than I can count. A prospective subscriber messages me, slightly apologetically, to say they’ve been using a free IPTV service they found online and…
