Nobody talks about EPG the way they should. You’ll find a hundred articles explaining what an Electronic Programme Guide is — the digital TV schedule, the channel listings, the “Netflix-style” browsing experience for live television. But what you rarely find…
Half Past Two on a Saturday Afternoon The call came in at half past two on a Saturday afternoon, precisely the worst possible moment. A reseller I’d been mentoring had just migrated 70 subscribers to a new panel, and none…
A Sunday Morning Message The message came in on a Sunday morning, casual and confident: “Can I get a free trial before I subscribe?” I’d had this conversation hundreds of times by that point. What most UK IPTV resellers don’t…
Eleven WhatsApp Messages on a Friday Evening It was a Friday evening and I had eleven WhatsApp messages waiting, all from different subscribers, all with variations of the same problem. The IPTV app I’d been recommending to new subscribers had…
The Support Message That Still Makes Me Wince The support message that still makes me wince came from a subscriber who’d spent three evenings trying to get his streams working. He was technically confident, worked in IT, actually, but he’d…
