Nobody talks about EPG the way they should. You’ll find a hundred articles explaining what an Electronic Programme Guide is — the digital TV schedule, the channel listings, the “Netflix-style” browsing experience for live television. But what you rarely find…
I’ve had this conversation more times than I can count. A prospective subscriber messages me, slightly apologetically, to say they’ve been using a free IPTV service they found online and it’s been “mostly fine.” They’re considering paying for something better…
The call came in at half past two on a Saturday afternoon — precisely the worst possible moment. A reseller I’d been mentoring had just migrated 70 subscribers to a new panel, and none of their Xtream IPTV connections were…
The message came in on a Sunday morning, casual and confident: “Can I get a free trial before I subscribe?” I’d had this conversation hundreds of times by that point. What most resellers don’t realise — and what I’d learned…
It was a Friday evening and I had eleven WhatsApp messages waiting — all from different subscribers, all with variations of the same problem. The IPTV app I’d been recommending to new subscribers had pushed an automatic update that broke…
The support message that still makes me wince came from a subscriber who’d spent three evenings trying to get his streams working. He was technically confident — worked in IT, actually — but he’d been given the wrong player recommendation…
